Westpac Banking: 11/26/2021 Westpac Provides Emergency Assistance to Customers Affected by Flooding

November 26, 2021

Westpac customer teams stand ready to provide emergency assistance to customers affected by flooding in parts of Queensland and New South Wales.

Chris de Bruin, Managing Director of Westpac Consumer and Business Banking, said: “Westpac stands ready to provide financial assistance to households, businesses and farms facing uncertain times due to the inclement weather we have experienced in the is from Australia in recent days. .

“We want our clients to know that there is a range of tailored financial support options available to give them some breathing space, including home and business loan deferrals and emergency credit card relief.

“We encourage any customer who is making an effort to call us as soon as possible – so that we can determine what assistance may be available to them,” Mr. de Bruin said.

Emergency assistance available:

  • Customers affected with Westpac home loans can request to defer repayments for up to three months.

  • Affected credit card customers can request a deferral of refunds on their card for up to 90 days.

  • Affected customers wishing to purchase replacement goods can apply for a personal loan at a reduced interest rate with no set-up fees.

  • Westpac will forgo interest rate adjustments for affected customers wishing to withdraw term deposits.

  • Affected customers in difficulty may also be offered a suspension of all accrued interest on unsecured credit products for a period of up to three months.

  • Customers affected with Westpac commercial loans can request to defer repayments for up to three months.

  • Businesses affected with existing loans can apply for a loan restructuring without incurring the usual banking fees.

  • Affected business customers with merchant facilities are eligible to receive support, including monthly terminal access fee waivers for a period of up to three months.

To access financial assistance:

  • Westpac consumer customers can apply in line or call Westpac Assist on 1800 067 497. Business customers who require assistance can contact their account manager or call Westpac Assist on 1800 067 497.

  • St. George consumer customers can apply in line or call St. George Assist at 1800 629 795. Business customers who require assistance can contact their Relationship Manager or call St. George Assist at 1800 629 795.

For severe weather emergency assistance, contact the State Emergency Service (SES) on 132,500, or call 000 (triple zero) for life-threatening emergencies.

Media contact:

[email protected]

Disclaimer

Westpac banking company published this content on November 26, 2021 and is solely responsible for the information it contains. Distributed by Public, unedited and unmodified, on November 26, 2021 05:59:07 AM UTC.


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