Commonwealth Bank – ABC emergency aid for flood affected areas in South East Queensland and New South Wales
We understand that each customer will have different needs and we encourage those affected to discuss their personal circumstances with us by calling 1800 314 695 or visiting their nearest
Special arrangements are in place to provide support to our
For updates on our services, including branch opening hours, please visit www.commbank.com.au/info.
As part of our emergency assistance, we can discuss a range of options including:
Personalized payment terms for your home loan, credit card, personal loan and some business loans.
Exemption from fees and charges.
Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval).
Removal of fees and notice periods for early access to term deposits.
For CommInsure customers, we are able to help with emergency accommodation if your home has been damaged.
Restructuring of loans for business clients and existing loans.
Waiver of fees for temporary and damaged merchant EFTPOS terminals, as well as support of merchant terminal rental fees.
We can also expedite claims with CommInsure for customers seeking assistance through their home and contents insurance.
To access this support, please telephone us on 1800 314 695 or visit us at a branch where it is safe to do so. Further information about our emergency assistance is available online at commbank.com.au/emergencyassistance.
For emergency storm assistance, call
The measures are current as of the date of this press release and are subject to change.
CommInsure is an unsecured subsidiary of
Emergency aid Natural disasters Press release
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