Commonwealth Bank – ABC emergency aid for flood affected areas in South East Queensland and New South Wales

Commonwealth Bank provides emergency aid to flood-affected areas in south east queensland and New South Wales.

Commonwealth Bank provides its emergency assistance to customers and businesses in flood-affected areas in south east queensland and New South Wales.

Personal Banking Group Executive, Angus Sullivansaid: “Our hearts go out to everyone affected by the major flooding in communities across south east queensland and New South Wales. Dangerous conditions like this can cause a great deal of distress and we want to alleviate some of these concerns by offering a range of supports to affected customers.

We understand that each customer will have different needs and we encourage those affected to discuss their personal circumstances with us by calling 1800 314 695 or visiting their nearest Commonwealth Bank plugged.

Special arrangements are in place to provide support to our Commonwealth Bank and CommInsure customers if they need it, and our staff is ready to help with any questions or financial requests.

For updates on our services, including branch opening hours, please visit

As part of our emergency assistance, we can discuss a range of options including:

Personalized payment terms for your home loan, credit card, personal loan and some business loans.

Exemption from fees and charges.

Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval).

Removal of fees and notice periods for early access to term deposits.

For CommInsure customers, we are able to help with emergency accommodation if your home has been damaged.

Restructuring of loans for business clients and existing loans.

Waiver of fees for temporary and damaged merchant EFTPOS terminals, as well as support of merchant terminal rental fees.

We can also expedite claims with CommInsure for customers seeking assistance through their home and contents insurance.

To access this support, please telephone us on 1800 314 695 or visit us at a branch where it is safe to do so. Further information about our emergency assistance is available online at

For emergency storm assistance, call State Emergency Service on 132 500. You can also visit or In the event of a life-threatening emergency, dial 000 (triple zero).


The measures are current as of the date of this press release and are subject to change.

CommInsure is an unsecured subsidiary of Commonwealth Bank of Australia ABN 48 123 123 124. CommInsure is not a Authorized depository institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia or its subsidiaries.

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